ABOUT

Objectives

 

GSA is a boutique, specialist provider of intelligence services; we work hard to ensure that we completely understand all aspects of the service to be delivered to ensure the highest quality service delivery.

 

GSA delivers a number of key differentiators in the way that it works and provides services to clients. Key to our success is the provision of bespoke, personalised and flexible products and services to clients; solutions which seek to completely understand the client’s in-depth requirements and deliver unique services which most closely meet the needs of their business. We create the solution around the client and seek to develop and maintain long-term security partnerships with clients; in the process of doing so, we work hard to understand the very specific challenges facing them in order to deliver the best solutions, on an ongoing basis. Understanding the client’s needs is paramount to us; our teams get to know our client’s aims ensuring best service and delivery.

 

The provision of INTELLIGENCE services is very much GSA’s heritage and the Company has delivered these services to a very wide range of clients over many years; we have an extremely talented and experienced team of analysts who deliver intelligence services across various industry sectors.

 

Given the breadth and range of services provided by GSA business, we are able to provide end-to-end solutions and an integrated approach to service delivery where this is required. With its 24/7 Operations Centre, there is a 24/7/365 capability and, as an organisation, all aspects of the business – its ethos and mode of operation - is on this basis.

 

BESPOKE, PERSONALISED SERVICES TO CLIENTS

 

Delivering solutions which seek to completely understand the in-depth requirements and the unique solutions which most closely meet the needs of their business. We will create the set of services required specifically for each client and, as part of this process; we would encourage feedback from clients to ensure that the best is obtained from GSA’s services. The client, and their specific requirements, dictates the template and our aim is to deliver added value services to clients – consistently.

 

FLEXIBILITY

 

GSA is extremely flexible and responsive in the delivery of its products and services and in responding to specific client requirements; the Company does not attempt to ‘squeeze’ its clients into existing templates for service provision but creates a set of services which genuinely meet each client’s specific needs as a business.

 

‘CAN DO’ ATTITUDE

 

The Company and its personnel are extremely ‘can do’ in their attitudes and behaviours, particularly with regard to customer service, with the whole business completely focussed on the needs of each of our individual clients. Close business relationships with the client are encouraged and the whole account team allocated to each client works hard to ensure that continuous improvement actions are made to the services provided on an ongoing basis.

 

LONG-TERM PARTNERSHIPS

 

• GSA seeks to develop and maintain long-term security partnerships with its clients

• Understand the full, detailed and changing requirements of clients on an ongoing basis.

• Deliver a proactive approach to ensure that exceptional service delivery is achieved.

• Work together on a collaborative basis with client personnel throughout the contract period to ensure the provision of robust, end-to-end services.

• Understanding client needs is paramount to us; our team gets to know each client’s needs, ensuring best service and delivery.

 

QUALITY

 

• The delivery of consistently high-level quality services, experienced by all users within client companies.

• Ongoing iterative approach to service delivery and continuous improvement initiatives to ensure continued service development.

 

WHAT WE OFFER

 

• Dedicated Analyst Team: A team of geopolitical analysts manage intelligence production and client-specific requests.

• Account Manager: Single point of contact to ensure seamless communication and service delivery.

• 24/7 Support: GSOC analysts available round-the-clock to provide real-time updates and incident response.

• Collaborative Integration: GSA works closely with client’s security and operations teams to customise and adapt services as needed.

• Secure Communication Channels: Intelligence will be delivered via a secure online platform, email, and mobile app, ensuring confidentiality and accessibility.

• Regular Reviews: Bi-annual feedback sessions to refine service delivery and align with evolving client needs.